Doing Support The Right Way

Management of IT Services

Scholars define IT service management as an approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. IT service management aims at having the right personnel, processes and technology in place. To succeed, any institution or organization must have these ingredients embedded in its IT department. IT service management requires the use of several frameworks.

COBIT is one of the most common frameworks applied in IT service management. Blue Fox Group is one of IT service management providers that relies on COBIT. It has used it over the years and managed IT services Phoenix. It is easy for Blue Fox Group to develop, execute, manage and improve governance of information technology using this model. Another use comes in implementing management practices. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Its other bit covers Control Association.

The Microsoft Operations model is another type of accepted framework for IT service management. The framework brings together 23 documents developed sequentially. Experts in information technology (IT) industry find these materials indispensable. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. IT service management considers these areas fundamental. They are resource materials for MOF and Information Technology Infrastructure Library (ITIL) guidelines. Blue Fox Group that has managed IT services Phoenix comprehends their value. They are able to manage everything from conception of the idea through to replacement of retirement.

IT service management can also use the Six-Sigma framework. Motorola developed this model immediately following the Microsoft one. It revolves around attaining high standards. It involves data collection, analysis. The high objectives need a high degree of evaluation to minimize defects in product and service delivery. ISO 2000 is the other model that applies in IT management services. It is accepted universally as the basic standard highlighting standards for IT service management. The British Standards Institutions developed these standards; they mirror the best practices in ITIL model. The framework lends support to other modes including Microsoft.

The other form of model is the Open Group Architecture Framework. It offers a systematized methodology for institutions concerned with organizing and governing technology implementation. With this model, software technology is handled well. The Open Group continues to manage TOGAF after its invention. The Open Group that manages TOGAF is a registered independent association operating within the larger information technology sector. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). Those running operations in the business sector din this framework very reasonable and applicable. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. IT service management appreciates the ITIL v3 brand as the most common form of Information Technology Infrastructure Library (ITIL) framework.